How big are the meals, or how many people do they feed?
All our main meals (not desserts) are in excess of 1.2kg. If that’s a little hard to visualise, it might help to tell you that the dishes that they fill are 20 by 25cm (and about 7cm deep). On average, a main will feed a family of 2 adults and 2-3 children (quite possibly with leftovers) or 4 hungry adults.
Do you have any vegetarian, gluten-free or dairy-free meals on the menu?
Our Roasted Pumpkin and Feta Lasagne is vegetarian, and our Frittata is gluten free and vegetarian. Unfortunately, all the desserts contain gluten and dairy. We do a Gluten Free Hamper, Vegetarian Hamper, and Vegan Hamper (Check out our "Lifestyle Diets" collection to view the options).
How is the food packaged?
Angel Delivery meals are delivered fresh. They are cooked then served into our special oven and microwave dishes. The oxygen is removed by the vacuum and seal of the bag it goes into, providing ultimate freshness.
How is the food delivered?
Packaging - Our hampers are delivered in a reusable polybin gift box packed with ice packs and plenty of care.
Couriers - We work closely with New Zealand Post/Courier Post and can offer a premium overnight nationwide delivery to individual addresses or in bulk to one address, except rural address.
Can the fresh meals be frozen?
Yes, absolutely. They will last up to 3 months in the freezer. But fresh is best, and they are good to be stored in the fridge up until the best before date which is found on the underside of the container.
Tip - for safe defrosting, place the meal in the fridge for 12 hours before reheating.
When do you deliver? Do you offer next day delivery?
Next day delivery - If you need next day delivery, please make sure your order is placed before 1.30pm and let us know if it is urgent next day. We will do our best to make sure it is delivered within 24 hours. We cannot guarantee next day delivery as on occasion our delivery partners experience unforeseen circumstances.
Hampers are delivered Tuesday to Saturday. (Delivery is 48 hours and we dispatch Monday to Friday).
We cannot specify time of delivery on a given day as courier schedules change from one day to another.
Please contact us on 0800 826 435 if you have any queries.
Do you offer rural delivery?
Rural address takes 2-3 days rather than overnight. You can nominate an urban delivery point for hampers bound for rural addresses. Our courier has many pick-up points in less urban areas so please call us on 0800 826 435 to discuss, so we can make it as convenient as possible for the recipients.
Do you deliver on public holidays?
Hampers cannot be dispatched or delivered on public holidays as couriers do not operate on these days.
Does the recipient need to be at home to receive the hamper?
No, all hampers are left at the address even if no-one is home (you can specify a particular spot to leave it, or the courier will find somewhere discreet from the road if possible). The reason for this is that so the hamper does not get returned to the depot, as the pick-up of the parcel then becomes the recipient's issue (which we don’t want!) and adds more transit time for the hamper, which is not great for the food.
Any specific delivery instructions can be added in the message field when placing your order.
Can I nominate a day for delivery in advance?
Yes! If you have a specific date you would like your hamper to be delivered on, just pop the details in the message field at the checkout and we'll have your gift arrive right on time.
Is there another way to order if I don’t have internet access or have problems placing an order online?
Yes, just call us on 0800 826 435 and we’ll take your order over the phone. If you’re overseas, call +62 21 203 5001. If you can’t call then please email email@example.com.
What are the delivery costs?
Our packaging and delivery costs include the reusable chilly box, reusable ice packs, gift wrapping, and premium overnight courier across NZ. To keep things simple, we have a flat fee based on the weight of the hamper (which is how the courier companies charge us), and in most cases we are subsidising the actual cost that you would otherwise pay.