FAQs

How big are the meals, or how many people do they feed?

All our main meals (not desserts) are in excess of 1.2kg. If that’s a little hard to visualise, it might help to tell you that the dishes that they fill are 20 by 25cm (and about 7cm deep).

On average, a main will feed a family of 2 adults and 2-3 children (quite possibly with leftovers) or 4 hungry adults.

Do you have any vegetarian, gluten-free or dairy-free meals on the menu?

Our roasted pumpkin and feta lasagne is vegetarian, the frittata is gluten free, and vegetarian, and the braised beef casserole is dairy-free. Both sides – couscous salad and roasted vegetable salad – are also vegetarian, gluten-free and dairy-free (if you pick the feta out of the couscous salad). Unfortunately all the desserts have gluten and dairy.

We have access to items not on the standard menu, that will cater to these requirements so please call us on 0800 826 435 to discuss.

How is the food packaged?

Angel Delivery meals are delivered fresh. They are cooked then served into our special oven and microwave dishes. The oxygen is removed by the vacuum and seal of the bag it goes into, providing ultimate freshness.

How is the food delivered?

Packaging - Our hampers are delivered in a reusable polybin gift box packed with icepacks and plenty of care. For handy hints on how to reuse your polybin, scroll to the bottom of the page…

Couriers - We work closely with NZ Couriers and offer a premium overnight nationwide delivery (excluding RD addresses) to individual addresses or in bulk to one address.

Can the fresh meals be frozen?

Yes, absolutely. They will last up to 3 months in there. But fresh is best, and they are good to be stored in the fridge up until the best before date which is found on the underside of the container.

Tip - for safe defrosting, place the meal in the fridge for 12 hours before reheating.

 

Delivery Schedule

Hampers are delivered Tuesday to Saturday. (Delivery is overnight and we dispatch Monday to Friday).

Next day - For next day delivery orders must be placed by 1.30pm 

Public Holidays - Hampers cannot be dispatched or delivered on public holidays as couriers do not operate on these days. 

Note - We cannot specify time of delivery on a given day as courier schedules change from one day to another.

Please contact us on 0800 826 435 if you have any queries.

Is there anywhere you can’t deliver?

Yes, unfortunately! We cannot deliver to rural address (that have an ‘RD’ number in the addresses), as they take 2-3 days, rather than overnight. We’re pretty strict about food quality and safety, and we just don’t like taking the risk with our delicious fresh food and beautifully presented hampers.

You can nominate an urban delivery point for hampers bound for rural addresses. Our courier has many pick-up points in less urban areas so please call us on 0800 826 435 to discuss, so we can make it as convenient as possible for the recipients.

Does the recipient need to be at home to receive the hamper?

No, all hampers are left at the address even if no-one is home (you can specify a particular spot to leave it, or the courier will find the somewhere discreet from the road if possible). The reason for this is that so the hamper does not get returned to the depot, as the pick-up of the parcel becomes the recipients issue (which we don’t want!) and adds more transit time for the hamper which is not great for the food.

Any specific delivery instructions can be added in the message field when placing the order

Can I nominate a day for delivery in advance?

Yes! If you have a specific date you would like your hamper to be delivered, just pop the details in the message field at the checkout and we'll have your gift arrive right on time.

Costs 

Our packaging and delivery costs include the reusable chilly box, reusable ice packs, gift wrapping, and premium overnight courier across NZ. To keep things simple, we have a flat fee based on the weight of the hamper (which is how the courier companies charge us), and in most cases we are subsidising the actual cost that you would otherwise pay. 

Less than 5kg - $12.50 (e.g. Angel Delivery Express)
5.0-9.9kg - $15.00 (e.g. Family Meal Hamper, Main Event)
10.0-19.9kg - $25.00 (e.g. Classic Meal Hamper, Dinners Delivered with Love)
20.0-27.5 kg - $35.00 (e.g. Here To Help for a whole week)
27.6-35.0kg - $45.00 (e.g. multiple items)
35kg + - $55.00

 

Is there another way to order if I don’t have internet access or have problems placing an order online?

Yes, just call us on 0800 826 435 and we’ll take your order over the phone. If you’re overseas, call +62 21 313 517, or if you can’t call then please email natalie@angeldelivery.co.nz