How big are the meals, or how many people do they feed?

All our main meals (not desserts) are in excess of 1.2kg. If that’s a little hard to visualise, it might help to tell you that the dishes that they fill are 20 by 25cm (and about 7cm deep). On average, a main will feed a family of 2 adults and 2-3 children (quite possibly with leftovers) or 3-4 adults.

Do you have any vegetarian, gluten-free or dairy-free meals on the menu?

Our Roasted Pumpkin and Feta Lasagne is vegetarian, and our Frittata is gluten free and vegetarian. Unfortunately, all the desserts contain gluten and dairy. We do a Gluten Free Hamper, Vegetarian Hamper, and Vegan Hamper (Check out our "Lifestyle Diets" collection to view the options).

Can I order an Add-On product by itself?

No, sorry - our Add-On range is just that: designed to be "added on" to other packages. They are little treats and extras that you can add to your package to make it even more special and personalised for the receipient. Unfortunately we can't send out, for example, just 1 loaf of bread - because of our packaging costs and team time to get this ready. If you want to order a bulk large order of one of our add-ons, please contact the team to find out if this is possible.

Is your food fresh or frozen?

Angel Delivery meals are delivered fresh (not frozen). They are cooked then served into our special oven and microwave dishes. The oxygen is removed by the vacuum and seal of the bag it goes into, providing ultimate freshness. They have not been previously frozen (unless noted).

How is the food delivered?

Packaging - Our care packages are delivered in a reusable cardboard gift box, packed with biodegradable paper and Woolcool to keep the contents chilled (and plenty of care!). If you're interested in our recycling efforts, you can read more on our blog here.

Couriers - We work closely with Courier Post and offer a premium nationwide delivery to individual addresses, or in bulk to one address.

Can the fresh meals be frozen?

Yes, absolutely. They will last up to 3 months in the freezer. But fresh is best, and they are good to be stored in the fridge up until the best before date which is found on the underside of the container.

A few meals might have been previously frozen, so please check for a note on this before re-freezing, as previously frozen meals can't be re-frozen.

Tip - for safe defrosting, place the meal in the fridge for 12 hours before reheating.

When do you deliver? Do you offer next day delivery?

Orders are delivered Tuesday to Saturday only (no Sunday or Monday deliveries). We cannot specify time of delivery on a given day, as courier schedules change from one day to another.

If you need next day delivery, please make sure your order is placed before 12noon the day before, and leave a note to let us know if it is urgent next day. We will do our best to make sure it is delivered within 24 hours, but we cannot guarantee next day delivery, as once your order leaves our HQ, it's in the careful hands of our wonderful logistics provider Courier Post. If you have any questions or need to connect with them directly to track an order, don't hesitate to contact them directly on 0800 268 743 - they will have up-to-date information on its status once it leaves our doors.

Please contact us on 0800 826 435 if you have any queries, or if you need to track your order please contact Courier Post directly (www.courierpost.co.nz or 0800 268 743).

Do you offer rural delivery?

Yes we do - but rural addresses take 2-3 days. You can nominate an urban delivery point for hampers bound for rural addresses. Our courier has many pick-up points in less urban areas so please call us on 0800 826 435 to discuss, so we can make it as convenient as possible for the recipients. 

Do you deliver on public holidays?

Care Packages cannot be dispatched or delivered on public holidays, as couriers do not operate on these days. 

Does the recipient need to be at home to receive the hamper?

No, all Care Packages are left at the address even if no-one is home (you can specify a particular spot to leave it, or the courier will find somewhere discreet from the road if possible). The reason for this is that so the Care Package does not get returned to the depot, as the pick-up of the parcel then becomes the recipient's issue (which we don’t want!) and adds more transit time for the Care Package, which is not great for the food.

Any specific delivery instructions can be added in the message field when placing your order.

Can I nominate a day for delivery in advance?

Yes! If you have a specific date you would like your Care Package to be delivered on, just select that date when you add it to the cart, and we'll have your gift arrive right on time. Please see above note about next day delivery.

Is there another way to order if I don’t have internet access or have problems placing an order online?

Yes, just call us on 0800 826 435 and we’ll take your order over the phone. If you’re overseas, call +62 21 203 5001. If you can’t call then please email info@angeldelivery.com.

What are the delivery costs? 

Our packaging and delivery costs include the reusable box, reusable ice packs, gift wrapping, and premium overnight courier across NZ. To keep things simple, we have a flat fee based on the weight of the hamper (which is how the courier companies charge us), and in most cases we are subsidising the actual cost that you would otherwise pay.

The price we charge you is based on the weight of the hamper as follows: