Our Angels are always here to help. Below you'll find some answers to some frequently asked questions that often come up. If you have a question that isn't covered here, please get in touch and we'll be more than happy to help - you can call us on 0800 826 435 or email email@example.com.
Questions About Our Meals
All our main meals (not desserts) are in excess of 1.2kg. If that’s a little hard to visualise, it might help to tell you that the dishes that they fill are 20 by 25cm (and about 7cm deep). On average, a main meal will feed a family of 2 adults and 2-3 children (quite possibly with leftovers) or 3-4 adults.
Absolutely! We are not certified Gluten-Free or Vegan (so there is a risk of traces from cross-contamination), but we have meals that are 'without' these items. Here are some notes on our meals and allergies they cater for:
Check out our Vegan / GF collection to view the options. We are also always happy to cater for specific requirements and create custom packages - just get in touch, we're here to help.
Yes, absolutely. As long as your meal does not have a circle sticker on the bottom saying “do not refreeze”, then it is safe to freeze. Our meals will last up to 3 months in the freezer. For safe defrosting, we suggest placing the meal in the fridge for 12 hours before reheating. But fresh is best, and they are good to be stored in the fridge up until the best before date which is found on the underside of the container. Remember a few meals might have been previously frozen (if so, they will have a round sticker on the bottom saying “do not refreeze”) - please check for this sticker before freezing, as previously frozen meals can't be re-frozen.
Our cakes are approx. 20cm in diameter, and cut into around 8-10 slices. Our mini cakes (in our Flower Mail gift boxes) are approx. 10cm in diameter and cut into around 2-3 slices. Yum!
Questions About Our Care Packages
Of course! We are always more than happy to create a custom package for you - just contact us at firstname.lastname@example.org or call 0800 826 435. If you'd like to swap out a meal, we're happy to do so - just pop a note in the Order Notes box on the Cart page and we'll take care of the rest.
No, sorry - our Add-On range is just that: designed to be "added on" to other packages. They are little treats and extras that you can add to your package to make it even more special and personalised for the recipient. Unfortunately we can't send out, for example, just 1 loaf of bread - because of our packaging costs and team time to get this ready. If you want to order a bulk large order of one of our add-ons, please contact the team to find out if this is possible.
Questions About 'Flower Mail'
Yes absolutely, our flowers are real fresh flowers, grown around New Zealand, including some grown locally in the Wellington region. They are not artificial, dried, edible, or fabric flowers. We work with growers and markets every week to find a beautiful selection of fresh flowers to go in our bouquets, and our range changes daily depending on what is in season and fresh.
Our bouquets are made up of artisan seasonal garden blooms. Our expert florists will hand-pick and arrange a unique selection of flowers and colours for your gift. Types and colours may vary from those shown in photos (which are indicative only), but the overall size and number of stems will be approximately as shown in the photos. If you want to request a specific colour or type of flowers, you can pop a note in the Order Notes box on the Cart page and our florists will do their best, but unfortunately we can't make any promises or guarantees.
We deliver our flowers nationwide all across New Zealand, including rural delivery.
Yes we deliver overnight across New Zealand, or 2 days for rural delivery. Our flowers are very carefully packaged with custom solutions designed to make sure they will stay fresh and gorgeous until they arrive on their loved ones doorstep.
No we don't use agents or outsource any of our flower deliveries. Every single bouquet is hand-tied right here at Angel Delivery HQ in Wellington, New Zealand, and delivered nationwide (including rural delivery) from here by NZ Post.
Questions About Delivery
We deliver nationwide all across New Zealand, including rural delivery.
Orders are delivered Tuesday to Saturday only (no Sunday or Monday deliveries).
Yes we deliver-next day to all non-rural areas of New Zealand, provided your order is placed before 12noon. We will do our best to make sure it is delivered within 24 hours, but we cannot guarantee next day delivery, as once your order leaves our HQ, it's in the careful hands of our wonderful logistics provider Courier Post.
If you have a specific date you would like your Care Package to be delivered on, just select that date when you add it to the cart and your order will be dispatched with that target date in mind. Note we cannot guarantee the exact delivery date due to delays outside of our control - if you need a Care Package for a very specific date (like a birthday), please order for a day ahead to be safe (the meals will be great the next day). Please see above note about next day delivery.
We cannot specify time of delivery on a given day, as courier schedules change from one day to another. If you go to the tracking link that you received when your order was dispatched, and it says “out for delivery” or “with driver for delivery” this means it will be delivered that day, and usually in the next 4 hours or so.
Yes we do - but rural addresses take 2-3 days to arrive once they leave our HQ, and also cost $10 extra. The last day to order for a rural delivery each week is Wednesday at 12noon. If you prefer, you can nominate an urban delivery point for hampers bound for rural addresses. Our courier has many pick-up points in less urban areas so please call us on 0800 826 435 to discuss, so we can make it as convenient as possible for the recipients.
Care Packages cannot be dispatched or delivered on public holidays sorry, as couriers do not operate on these days.
Our care packages are delivered in a reusable cardboard gift box, packed with 3-4kgs of ice, biodegradable paper, and premium wool insulation to keep the contents chilled for 2-3 days. If you're interested in the recycling of our packaging, you can read more here. We work closely with Courier Post and offer a premium nationwide delivery to individual addresses.
No, all Care Packages are left at the address even if no-one is home (you can specify a particular spot to leave it, or the courier will find somewhere discreet from the road if possible). The reason for this is that so the Care Package does not get returned to the depot, as the pick-up of the parcel then becomes the recipient's issue (which we don’t want!) and adds more transit time for the Care Package, which is not great for the food. Any specific delivery instructions can be added in the 'Courier Notes' box when placing your order.
Our packaging and delivery costs include the reusable box, reusable ice packs, gift wrapping, and premium overnight courier across NZ.
To keep things simple, we have a flat fee based on the weight of the Care Package (which is how the courier companies charge us), and in some cases we are subsidising the actual cost that you would otherwise pay.
The price we charge you is based on the weight of the Care Package as follows:
Each care package has an indication of the delivery fee at the bottom of the product page.
Our courier is instructed not to leave a “card to call” - they are told to leave all parcels on the doorstep, due to them containing fresh food. But occasionally this happens by mistake. If your recipient receives a “card to call” please let them know to pick it up from the collection point ASAP (as they might not realize it contains fresh food).
Courier Post will have the most up to date delivery information, so we suggest checking the tracking link you received for your order in the first instance. If you have any questions or need to connect with Courier Post directly to track an order, don't hesitate to contact them directly on 0800 268 743 - they will have up-to-date information on its status once it leaves our doors. Please contact us on 0800 826 435 if you have any queries.
Questions About Ordering and our Website
Of course! Simply email email@example.com and we will send back a PDF tax invoice. Alternately, the Order Confirmation email you received when you ordered is designed to also function as a tax invoice and should include all the requirements needed, so you could save that as a PDF or print it out.
Absolutely - just call us on 0800 826 435 and we’ll take your order over the phone. If you’re overseas, call +62 21 203 5001. If you can’t call then please email firstname.lastname@example.org.
Yes absolutely! If you are on the care package page you will see a box called Add a gift note, video or voice message. Write your gift note in there - or you can add a video / voice message via the box below this. Don’t forget to write your name so they know who has generously organised their special gift.
Yes absolutely, we’d love to help. Please email our Customer Care Manager (email@example.com) and we will get back to you with more information.
We do indeed, and we would love for you to join our Angel family. You can find out more about corporate ordering here. https://www.angeldelivery.co.nz/pages/corporategifting
We’re sorry to hear our website is playing games with you – that is not what we want! We suggest checking your internet connection, trying a Chrome browser, trying an ‘incognito’ browser, and triple check you’ve selected or filled in all the required fields when ordering (date, message, etc). If you’re still having issues, then please do get in touch with our Customer Care team. So we can help you quickly please provide as much detail as possible; the type of device you’re using, any error messages, where on the site you’re encountering the problem, and what you’re trying to do.
That’s a shame, but we understand things change from time to time and will always accommodate you where we can. If you’d like to cancel your order, we’ll need at least 24 hours notice to cancel and provide a refund. We cannot cancel your order if it has already been dispatched or is out for delivery. If you need to update a delivery address, contact details or message in the card, please contact our customer service team and they’ll be able to help out.
We are always keen to hear feedback (good or bad!), so we can keep working to make Angel Delivery as amazing as it can be. You should receive an email after your order arrives with an invite to leave a review. Alternatively if you have urgent feedback or problems, please don’t hesitate to contact us ASAP - you can call us on 0800 826 435 or email firstname.lastname@example.org.
You can update your delivery date, card message, delivery address and recipient name before your order is dispatched from us. Please notify us of any mistakes or updates as soon as possible via our Contact Us form. If an incorrect delivery address or incorrect delivery name has been supplied and we have already dispatched the gift, a re-delivery fee will apply. Re-delivery fees are quoted on a case by case basis depending on the delivery area.
Sometimes our confirmations can get sent to junk or spam folders, have a slight delay in landing in your inbox, or you may have entered your email address incorrectly. If you saw the screen that said ‘Thanks for your order’ with an order number then we will have definitely received your order. If you’re worried you can get in touch with our Customer Care team.
The more information you can provide about the delivery location, the smoother the delivery process will be! Business Address: Please provide the name of the business and whether the gift should be delivered to reception, a loading dock or building concierge.Residential Address: Please ensure that our drivers will be able to gain access to the property. If the address is within a secure building please ensure that the recipient will be home on the day of delivery or alternatively specify a safe location where the gift can be left.
To watch your special video / voice message, go to https://angeldelivery.gifttagg.com/ on your phone, tablet or computer and enter the unique code found on your gift card in the Message Code box, then click ENTER. Your video or voice message will then be displayed.