Terms and Conditions
Our Service Promise to you, our valued customer
Your complete satisfaction is very important to us at Angel Delivery. Our promise is to provide the very best service that we can. If you are in any way unhappy with the product or service that you receive, please contact us immediately and we will make it right! Our contact details are on our website under "Contact", so don't hesitate to chat with our friendly team any time.
What to expect from your order
Angel Delivery products are of the freshest and highest quality and are dispatched in sophisticated packaging systems that require refrigeration once delivered. We do ask however that if the recipient of the hamper might not be at home, specific delivery details be given so we can leave the gift in a safe and secure location.
While we make every effort to fulfil your order, occasionally products will be out of stock due to unprecedented demand. Where we are unable to supply a product we will substitute with an equivalent product at our discretion. If it's a big element of your care package that's not available, one of our customer services staff will endeavour to contact you to arrange a replacement or to defer delivery.
Our office hours are Monday to Friday 8.30am - 4.30pm, and you can call us on freephone 0800 826 435. Outside those hours, just leave us a message and we'll be back to you, sooner than you think!
You are always welcome to write to us via email: firstname.lastname@example.org
New Zealand owned and operated
Angel Delivery is New Zealand owned and operated.
Our physical address is 1-3 Broken Hill Road, Kenepuru, Porirua 5022, Wellington, New Zealand.
Whenever you buy through the Angel Delivery website, we take every precaution to ensure that your transactions are secure. All customer details are held in confidence and will not be used for marketing or handed onto third parties (unless requested).
As part of the delivery service we offer, New Zealand Post will receive your email address in order to use it for its parcel notification service, and by placing an order you give us permission to provide this data to New Zealand Post for this service. This means the email address provided will automatically receive a notification via email when the delivery is on its way, once it's been delivered, or if delivery is unsuccessful.
All products are billed in NZ dollars, and a full receipt will be sent to the customer online once payment has been processed through the website.
Refunds and Returns
Please view our Refund Policy page for full information on refunds and returns.